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Ordering & Shipping

Ordering & Shipping

Payment Options: Online orders are processed using PayPal. PayPal allows users and guests to pay via account or credit card. If you do not wish to use PayPal, orders can be placed by mail by sending a check or money order payable to Alane Fieldson for the full amount, including shipping to:

Alane Fieldson
LuminousGifts.com
PO Box 1459
Kurtistown, HI 96760

Personal checks: Order shipping will be delayed by 1 week to allow for personal checks to clear.

Shipping: Orders are sent Priority or First-Class Mail via US Postal Service unless otherwise requested. Fused plates are sent USPS Priority Insured. Most items are sent within 5 days of your order. While average transit time is 3-7 days, allow up to 14 days for First Class items to arrive in the mail.

Returns & Damaged Merchandise

Broken Items: Glass is fragile and occassionally, despite our best efforts, arrives broken. If your order arrives broken, please contact us  within 7 days of delivery to receive an RMA number. Include your name and the date of your order and the item that was damaged in your message. To receive a replacement for your damaged item, please contact us for an RMA. Damaged item returns MUST be accompanied by an RMA. Replacements will not be sent until the damaged item arrives, so I advise you to at least use Delivery Confirmation from the US Postal Service.

Returns: If you are unhappy with your purchase and wish to return it, please email me for an RMA and return the item(s) within 30 days of your purchase. You are responsible for return postage and insurance. If the item is lost or damaged during shipping, you will not be refunded but I will help with your claim for recovery from the shipper (if the package was insured). Successful returns receive a refund minus the original shipping costs and a 15% restocking fee.